Monica Haywood

Louisville, KY 40228   •   Monica.RHaywood@gmail.com   •   (513) 331-2339

senior management, Information technology

 

Excellent leader of change credited with managing over $15M+ IT budgets and executing information technology projects to success by effectively aligning business need and IT strategy with technical solutions that enhance stakeholder satisfaction, increase productivity and reduce costs.

 

Visionary and goal-oriented leader with demonstrated experience in planning, developing, and implementing information solutions that address business opportunities.

 

Experienced in developing strategic plans that involve business process management, quality assurance, training, budget controls, and resource utilization.

•Team Building, Mentoring & Leadership•Operations & Process Engineering

•Cost Reduction/Margin Improvement•Multi-million Dollar Budgeting

•Executive Leadership & Supervision•Enterprise-Wide Technology Implementations

•Program Management•Project Planning & Scheduling

 

NTT Data Corporation, Frankfort, KentuckyJan 2014–Current

Senior Technology Program Manager, Commonwealth of Kentucky

•Managed staffing, budgeting, development, design and implementation of Kentucky's Medicaid technology initiatives.

•Challenged to improve responsiveness and ROI of efforts, increase quality of work as defined by quicker development times and fewer software defects.

•Utilized best IT & Governance practices and collaborated with managers to analyze and document processes & workflows.

•Responsible for technology initiatives that leverage technology to strengthen business operations, streamline business processes, and automate procedures.

•Assessed and communicated risks associated with technology investments to the Steering Committee and Executive Leadership Team.

•Coordinated and facilitated consultation with stakeholders to define global business and systems requirements for new technology implementations.

Humana, Louisville, Kentucky                                                                                                    2012–2014

IT Program/Project Manager, Vendor Relationship Manager, Scrum Master

•Responsible for overseeing complex projects/programs from initiation, design and development to production.

•Responsible for program level engagement, including the management of IT demand, cost, risk, and overall IT portion of program proposal activities.

•Responsible for advise executive management on the progress strategic systems, conversions and integrations in support of business goals and objectives.

·               Developed and executed contingency plans. Performed analysis of schedule, regarding resources, costs and task completion.

 

Citibank, Cincinnati, Ohio                                                                                                   2011 - 2012

Senior Project Manager, Vice President

•Responsible for managing a complex, global project including financial management of the project, scope, design, development, implementation, risk and control strategies.

•  Oversee multiple related projects and coordinate operational efforts across all Global ATM team and functional groups.

•   Responsible for managing day-to-day operational aspects of assigned projects and scope.

 

Hewlett Packard, Cincinnati, Ohio

IT Project Manager

Reviewed time allocations on projects and initiated invoicing to customers ensuring deliverables were produced to the agreed quality, cost and time constraints. Tracked project profitability, earned value and other project metrics as required. Facilitated the resolution of project issues and dependencies and risks, and provided regular status reports to customers and internal managers and project team.

 

Fifth Third Bank, Cincinnati, Ohio

Technology Project Manager

Participated and lead weekly vendor meetings to provide status on Fifth Third owned follow up items & vendor owned action items. Responsible for overseeing Business Continuity Disaster recovery exercise for Internet Applications. Designed and developed a database application for the Commercial Leasing group that reduced redundancies in commercial lease processing.

 

Morehead State University, Morehead, Kentucky

MASTERS OF BUSINESS ADMINISTATION

 

University of Cincinnati, Cincinnati, Ohio

BACHELORS OF BUSINESS ADMINISTRATION – INFORMATION SYSTEMS

 

Project Management International (PMI)

PROJECT MANAGEMENT PROFESIONAL CERTIFICATION (PMP)

 

CMMI Institute

INTRODUCTION TO CMMi - SCAMPI APPRAISER

 

Other Certifications: Lean Six Sigma (Yellow Belt), ITIL Certification V2

 

•Microsoft Project & Visio•Quality Center

•Microsoft .NET•Primavera

•Team Foundation Server•IBM Rational Rose

•Business Object•SAP Solution Manager

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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